{"id":2415,"date":"2024-07-29T17:29:00","date_gmt":"2024-07-29T08:29:00","guid":{"rendered":"https:\/\/corporate-branding.jp\/jitan_branding\/?post_type=manual&#038;p=2415"},"modified":"2024-12-26T10:26:23","modified_gmt":"2024-12-26T01:26:23","slug":"customer_experience","status":"publish","type":"manual","link":"https:\/\/corporate-branding.jp\/jitan_branding\/manual\/customer_experience\/","title":{"rendered":"\u4eca\u3059\u3050\u3067\u304d\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u6539\u5584"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-d949af1d default uagb-is-root-container\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-29656dc0 manual-h1\"><p class=\"uagb-desc-text\">Practice Manual<br>\u7981\u65ad\u306e\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u5b9f\u8df5\u30de\u30cb\u30e5\u30a2\u30eb<\/p><h1 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class=\"wp-block-uagb-container container-full-width uagb-block-4e5dc825 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\t\t\t\t<div class=\"wp-block-uagb-table-of-contents uagb-toc__align-left uagb-toc__columns-1  uagb-block-56f5d2e2      \"\n\t\t\t\t\tdata-scroll= \"1\"\n\t\t\t\t\tdata-offset= \"30\"\n\t\t\t\t\tstyle=\"\"\n\t\t\t\t>\n\t\t\t\t<div class=\"uagb-toc__wrap\">\n\t\t\t\t\t\t<div class=\"uagb-toc__title\">\n\t\t\t\t\t\t\tContents\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uagb-toc__list-wrap \">\n\t\t\t\t\t\t<ol class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#\u9867\u5ba2\u304c\u611f\u3058\u308b\u7d4c\u9a13\u304c\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3092\u5de6\u53f3\u3059\u308b\" class=\"uagb-toc-link__trigger\">\u9867\u5ba2\u304c\u611f\u3058\u308b\u7d4c\u9a13\u304c\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3092\u5de6\u53f3\u3059\u308b\uff01<\/a><ul class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#\u9867\u5ba2\u4f53\u9a13\u306e\u91cd\u8981\u6027\" class=\"uagb-toc-link__trigger\">\u9867\u5ba2\u4f53\u9a13\u306e\u91cd\u8981\u6027<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#web\u30b5\u30a4\u30c8\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u30dd\u30a4\u30f3\u30c8\" class=\"uagb-toc-link__trigger\">WEB\u30b5\u30a4\u30c8\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u30dd\u30a4\u30f3\u30c8<\/a><\/li><\/ul><\/li><li class=\"uagb-toc__list\"><a href=\"#web\u30b5\u30a4\u30c8\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u30dd\u30a4\u30f3\u30c8\" class=\"uagb-toc-link__trigger\">WEB\u30b5\u30a4\u30c8\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u30dd\u30a4\u30f3\u30c8<\/a><ul class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#\u5165\u529b\u30d5\u30a9\u30fc\u30e0\u306e\u6700\u9069\u5316\" class=\"uagb-toc-link__trigger\">\uff11\uff0e\u5165\u529b\u30d5\u30a9\u30fc\u30e0\u306e\u6700\u9069\u5316<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#\u30e2\u30d0\u30a4\u30eb\u5bfe\u5fdc\" class=\"uagb-toc-link__trigger\">\uff12\uff0e\u30e2\u30d0\u30a4\u30eb\u5bfe\u5fdc<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#web\u30b5\u30a4\u30c8\u306e\u30d5\u30a1\u30fc\u30b9\u30c8\u30d3\u30e5\u30fc\" class=\"uagb-toc-link__trigger\">\uff13\uff0eWEB\u30b5\u30a4\u30c8\u306e\u30d5\u30a1\u30fc\u30b9\u30c8\u30d3\u30e5\u30fc<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#google\u306e\u6307\u6a19\u30da\u30fc\u30b8\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\" class=\"uagb-toc-link__trigger\">\uff14\uff0eGoogle\u306e\u6307\u6a19\uff1a\u30da\u30fc\u30b8\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#\u30a2\u30ca\u30ed\u30b0\u7684\u306a\u9867\u5ba2\u4f53\u9a13\" class=\"uagb-toc-link__trigger\">\uff15\uff0e\u30a2\u30ca\u30ed\u30b0\u7684\u306a\u9867\u5ba2\u4f53\u9a13<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#\u4eca\u3059\u3050\u9867\u5ba2\u4f53\u9a13\u3065\u304f\u308a\u306b\u9032\u3080\u3079\u304d\" class=\"uagb-toc-link__trigger\">\u4eca\u3059\u3050\u9867\u5ba2\u4f53\u9a13\u3065\u304f\u308a\u306b\u9032\u3080\u3079\u304d<\/a><\/ul><\/ul><\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container container-full-width uagb-block-9bc4ddd6 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-a5951f14\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-6094aee1\"><h2 class=\"uagb-heading-text\"><strong>\u9867\u5ba2\u304c\u611f\u3058\u308b\u7d4c\u9a13\u304c\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3092\u5de6\u53f3\u3059\u308b\uff01<\/strong><\/h2><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-2057424a default uagb-is-root-container\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-32883f14\"><h3 class=\"uagb-heading-text\"><strong>\u9867\u5ba2\u4f53\u9a13\u306e\u91cd\u8981\u6027<\/strong><\/h3><\/div>\n<\/div>\n\n\n\n<p>\u60f3\u50cf\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<br>\u3042\u306a\u305f\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u30ab\u30d5\u30a7\u3092\u691c\u7d22\u3057\u3001\u7f8e\u5473\u3057\u305d\u3046\u306a\u30b3\u30fc\u30d2\u30fc\u30fb\u30c7\u30b6\u30fc\u30c8\u306e\u753b\u50cf\u3068\u5171\u306b\u3001\u30c1\u30a7\u30fc\u30f3\u5e97\u306e\u30b3\u30fc\u30d2\u30fc\u30b7\u30e7\u30c3\u30d7\u3067\u306f\u898b\u3089\u308c\u306a\u3044\u3088\u3046\u306a\u843d\u3061\u7740\u3044\u305f\u96f0\u56f2\u6c17\u3067\u3001\u3057\u304b\u3082\u30c7\u30b6\u30a4\u30f3\u6027\u306b\u5bcc\u3093\u3060\u5e97\u5185\u306e\u69d8\u5b50\u304c\u7d39\u4ecb\u3055\u308c\u3066\u3044\u308b\u5e97\u8217WEB\u30b5\u30a4\u30c8\u3092\u898b\u3064\u3051\u307e\u3057\u305f\u3002<br>\u3053\u306e\u3088\u3046\u306aWEB\u30b5\u30a4\u30c8\u306f\u3001\u5b9f\u969b\u306b\u5e97\u8217\u3092\u8a2a\u308c\u308b\u524d\u304b\u3089\u3001\u3042\u306a\u305f\u306b\u671f\u5f85\u611f\u3092\u62b1\u304b\u305b\u307e\u3059\u3002\u300c\u305d\u3053\u3067\u30d1\u30bd\u30b3\u30f3\u3092\u958b\u3044\u3066\u4ed5\u4e8b\u3092\u3059\u308b\u79c1\u300d\u3068\u304b\u3001\u300c\u512a\u96c5\u306a\u5348\u5f8c\u3092\u30a2\u30d5\u30bf\u30cc\u30fc\u30f3\u30c6\u30a3\u30fc\u3068\u5171\u306b\u904e\u3054\u3059\u79c1\u305f\u3061\u300d\u307f\u305f\u3044\u306a\u611f\u60c5\u3067\u3059\u3002<br>\u3053\u308c\u304c\u3042\u306a\u305f\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u59cb\u307e\u308a\u3067\u3059\u3002<br>\u3082\u3061\u308d\u3093\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u826f\u8cea\u3067\u3042\u308b\u3053\u3068\u306f\u57fa\u672c\u3067\u3059\u304c\u3001\u305d\u308c\u306b\u52a0\u3048\u3066\u9867\u5ba2\u304c\u611f\u3058\u308b\u7d4c\u9a13\uff08\u7279\u306b\u672a\u8a2a\u554f\u72b6\u614b\u3067\u306e\u4f53\u9a13\u4fa1\u5024\uff09\u304c\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3092\u5de6\u53f3\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-4b88fbe6 default uagb-is-root-container\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-87246b5d\"><h3 class=\"uagb-heading-text\"><strong>WEB\u30b5\u30a4\u30c8\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u30dd\u30a4\u30f3\u30c8<\/strong><\/h3><\/div>\n<\/div>\n\n\n\n<p>\u3055\u3066\u3001\u30c7\u30b8\u30bf\u30eb\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u3065\u304f\u308a\u306f\u975e\u5e38\u306b\u91cd\u8981\u306a\u3053\u3068\u306f\u8ab0\u3067\u3082\u7406\u89e3\u3067\u304d\u3066\u3044\u308b\u3053\u3068\u3068\u601d\u3044\u307e\u3059\u3002\u7279\u306b\u30e1\u30a4\u30f3\u306eWEB\u30b5\u30a4\u30c8\u306f\u3001\u9867\u5ba2\u304c\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3059\u308b\u524d\u306b\u9867\u5ba2\u4f53\u9a13\u3092\u5f62\u4f5c\u308b\u4e0a\u3067\u975e\u5e38\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5fc3\u7406\u7684\u30c8\u30ea\u30ac\u30fc\u3092\u5f37\u70c8\u306b\u5f15\u3051\u3070\u3001\u9867\u5ba2\u306fWEB\u30b5\u30a4\u30c8\u3092\u898b\u308b\u3060\u3051\u3067\u6c17\u5206\u304c\u76db\u308a\u4e0a\u304c\u3063\u3066\u3044\u304d\u3001\u3042\u306a\u305f\u3092\u5229\u7528\u3057\u305f\u5f8c\u306e\u300c\u7d50\u679c\u300d\u306e\u60f3\u50cf\u304c\u81a8\u3089\u307f\u3001\u9867\u5ba2\u304c\u4eca\u6301\u3063\u3066\u3044\u308b\u4e0d\u5b89\u30fb\u60a9\u307f\u30fb\u30a4\u30e9\u30a4\u30e9\u304c\u6d88\u3057\u98db\u3076\u3088\u3046\u306b\u611f\u3058\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306b\u3001WEB\u30b5\u30a4\u30c8\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u57fa\u672c\u7684\u306a\u30dd\u30a4\u30f3\u30c8\u3092\u6319\u3052\u307e\u3059\u3002\u7981\u65ad\u306e\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u306e\u8003\u3048\u65b9\u3082\u5165\u308c\u3066\u3042\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-c41bfaca alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-3ab112dc\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-877a52fd\"><h2 class=\"uagb-heading-text\"><strong><strong>WEB\u30b5\u30a4\u30c8\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u30dd\u30a4\u30f3\u30c8<\/strong><\/strong><\/h2><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-82cccecc\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"571\" src=\"https:\/\/corporate-branding.jp\/jitan_branding\/wp-content\/uploads\/customer_experience_img-1.jpg\" alt=\"\" class=\"wp-image-2452\" srcset=\"https:\/\/corporate-branding.jp\/jitan_branding\/wp-content\/uploads\/customer_experience_img-1.jpg 1000w, https:\/\/corporate-branding.jp\/jitan_branding\/wp-content\/uploads\/customer_experience_img-1-900x514.jpg 900w, https:\/\/corporate-branding.jp\/jitan_branding\/wp-content\/uploads\/customer_experience_img-1-768x439.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-1c6edfaf\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 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class=\"wp-block-heading\"><strong>\uff12\uff0e\u30e2\u30d0\u30a4\u30eb\u5bfe\u5fdc<\/strong><\/h3>\n\n\n\n<p>\u591a\u304f\u306e\u9867\u5ba2\u306f\u79fb\u52d5\u4e2d\u306b\u30b9\u30de\u30db\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u7279\u306bBtoC\u95a2\u4fc2\u3067\u3042\u308c\u3070\u3068\u3082\u304b\u304f\u3001BtoB\u95a2\u4fc2\u3067\u3082\u3001\u898b\u8fbc\u307f\u5ba2\u306f\u300c\u3042\uff01\u300d\u3068\u601d\u3044\u3064\u3044\u305f\u77ac\u9593\u306b\u30b9\u30de\u30db\u3067\u691c\u7d22\u3057\u3060\u3057\u307e\u3059\u3002<br>\u7279\u306b\u591a\u3044\u306e\u304c\u3001\u611f\u60c5\u7684\u306b\u300c\u3053\u3046\u3057\u305f\u3044\u300d\u3068\u3044\u3046\u30bf\u30a4\u30df\u30f3\u30b0\u3088\u308a\u3082\u3001\u300c\u3053\u308c\u306f\u56f0\u3063\u305f\uff01\u300d\u3068\u3044\u3046\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u3059\u3002<br>\u56f0\u3063\u305f\uff1d\u3059\u3050\u89e3\u6c7a\u3057\u305f\u3044\u3001\u3068\u3044\u3046\u3068\u304d\u306b\u30d1\u30bd\u30b3\u30f3\u306b\u5ea7\u3063\u3066\u3058\u3063\u304f\u308a\u691c\u7d22\u3057\u307e\u305b\u3093\u3088\u306d\uff1f<br>\u6b69\u3044\u3066\u3044\u308b\u3068\u304d\u306b\u3001\u305d\u306e\u72b6\u6cc1\u306b\u9665\u3063\u305f\u6642\u3001\u300c\u7a81\u7136\u300d\u30b9\u30de\u30db\u3067\u691c\u7d22\u3057\u307e\u305b\u3093\u304b\uff1f<br>\u305d\u3046\u3067\u3059\u3002<br>\u56f0\u3063\u305f\u306e\u89e3\u6c7a\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u306b\u306f\u3001BtoC\u3082BtoB\u3082\u95a2\u4fc2\u306a\u3044\u306e\u3067\u3059\u3002<br>\u3064\u307e\u308a\u3001BtoB\u4e8b\u696d\u3067\u306f\u30b9\u30de\u30db\u3067\u30a2\u30af\u30bb\u30b9\u3055\u308c\u308b\u306e\u306f\u5c11\u306a\u3044\u3001\u306a\u3093\u3066\u8003\u3048\u3066\u3044\u308b\u306e\u306f\u9593\u9055\u3044\u3067\u3059\u3002BtoB\u3053\u305d\u3001\u30b9\u30de\u30db\u306e\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3079\u304d\u306a\u306e\u3067\u3059\u3002<br>\u3057\u304b\u3082\u9867\u5ba2\u306e\u300c\u56f0\u3063\u305f\u300d\u3092\u89e3\u6c7a\u3067\u304d\u308b\u306e\u304c\u300c\u3042\u306a\u305f\u300d\u3067\u3042\u308b\u3053\u3068\u3092\u30d5\u30a1\u30fc\u30b9\u30c8\u30d3\u30e5\u30fc\u3067\u523a\u3059\u306e\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n<div 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